Profile & Challenge
Our client, AristaMD, offers a core service that mends the relationship between primary care physicians and specialists through their eConsult platform, developed by GAP. A growing user base created increased complexity in interactions between primary care physicians (PCP) and specialists within the platform. Moreover, AristaMD desired for expanded customization of its system. To help streamline and manage the interactions on the telehealth app, AristaMD once again turned to GAP to help scale the platform.
Solution & Outcome
AristaMD designed a workflow that manages incoming PCP requests and directs them to specialists. The team utilized a State Machine pattern: a workflow action library in the backend of the system that easily allows customization. Implementing this design strategy helped AristaMD optimize their patient care process, which speeds up the diagnosis and treatment of the patient, improving the overall quality of their health. The infrastructure that was co-engineered between AristaMD and GAP is easily maintainable and scalable to the growing user base.
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